Contact
Here to help
A little help.
For life together.
Have a question about an order, a size or what an option includes? Email our customer care team or use the contact form below.
Order help
Include your order number and the item you need help with so we can find the relevant details.
Before you order
We can help check the selected option, measurements and current delivery estimate for your address.
Returns & refunds
Contact us before sending a return. See our Return & Refund Policy for eligibility, costs and the return process.
Free US shipping on every order.
We currently ship to the 48 contiguous US states and Washington, DC. Delivery timing varies by product and destination. Read our Shipping Policy or contact us for the current estimate before ordering.
Business details
Roam & Wag is operated by Pangu Online Limited.
Rm 2101, Technology Park18 On Lai Street, Shatin
New Territories, Hong Kong
This is our business correspondence address. Please do not send returns here. We provide the designated China warehouse return address and instructions after arranging authorization for your order.